How your own customer service experiences can help you to improve your own business, customer service and profits.
Olympic Hospitality Sweet – Have fun and work like Hell during the Olympics
For those in the restaurant, hotel and retail sectors, the next 75 days are surely exciting and nerve wracking. Hundreds of thousands of guests will descend on Vancouver, Squamish and Whistler and everyone will be spending money. How will you serve them? What will you do to standout? What if it’s too busy and you can’t handle the rush? In …
Have you been Waylan Wong'd today? Cust Serv in the age of denial.
In 1999 my wife and I moved from Toronto to Vancouver. She had just graduated from Chiropractic College and I transitioned into an almost fully commissioned sales role. Hence we had NO money. We were living paycheque to paycheque and were blindsided at the bank when we tried to cash a commission cheque from one of Canada’s largest companies. The …
Have you been Waylan Wong’d today? Cust Serv in the age of denial.
In 1999 my wife and I moved from Toronto to Vancouver. She had just graduated from Chiropractic College and I transitioned into an almost fully commissioned sales role. Hence we had NO money. We were living paycheque to paycheque and were blindsided at the bank when we tried to cash a commission cheque from one of Canada’s largest companies. The …