Who’s Thanking Your Customers?

The other night I was leaving Me ‘N Eds Pizza (http://www.me-n-eds.ca/) with a takeout pizza pie and I passed one of their delivery delivery drivers getting out of his car.  “Thanks for being our customer,” he said as we walked by. It was such a rare occurance in this modern world that I was dumbfounded for a second.  As a …

Who's Thanking Your Customers?

The other night I was leaving Me ‘N Eds Pizza (http://www.me-n-eds.ca/) with a takeout pizza pie and I passed one of their delivery delivery drivers getting out of his car.  “Thanks for being our customer,” he said as we walked by. It was such a rare occurance in this modern world that I was dumbfounded for a second.  As a …

The Power of Chocolate

I guess it shouldn’t be too surprising: the power of chocolate. I mean they made a whole movie about it where a lovely single mother falls for a vagabond Johnny Depp, so there must be something powerful about Chocolat. I saw this power firsthand last week (and the power of Canada Post). I made this chocolates for my own promotion …

Have you been Waylan Wong’d today? Cust Serv in the age of denial.

In 1999 my wife and I moved from Toronto to Vancouver.  She had just graduated from Chiropractic College and I transitioned into an almost fully commissioned sales role. Hence we had NO money. We were living paycheque to paycheque and were blindsided at the bank when we tried to cash a commission cheque from one of Canada’s largest companies. The …

Have you been Waylan Wong'd today? Cust Serv in the age of denial.

In 1999 my wife and I moved from Toronto to Vancouver.  She had just graduated from Chiropractic College and I transitioned into an almost fully commissioned sales role. Hence we had NO money. We were living paycheque to paycheque and were blindsided at the bank when we tried to cash a commission cheque from one of Canada’s largest companies. The …